Contact Us

Still have questions? We have the answers! Choose who you want to talk to, and you are just phone call or email away from an NCL representative.

Bon Voyage Gifts

Contact Reservations

Phone
1.866.625.1166
Mailing Address
7665 Corporate Center Drive
Miami, Florida 33126
Hours of Operation
Mon-Fri: 8am - 10:30pm ET
Sat, Sun: 9am - 9pm ET


Casino Marketing

Phone
1.877.752.9625
Mailing Address
NCL Casino Marketing,
7665 Corporate Center Drive
Miami, Florida 33126
Hours of Operation
Mon-Fri: 9:00am-5:30pm ET


Charter, Meeting & Incentive Sales

Phone
1.866.NCL.MEET
Email
Mailing Address
7665 Corporate Center Drive,
Miami, Florida 33126
Hours of Operation
Mon-Fri: 9:00am-6:00pm ET


Corporate Office

Phone
305.436.4000
Mailing Address
NCL Corporation Ltd.
7665 Corporate Center Drive
Miami, Florida 33126
Hours of Operation
Mon-Fri: 8:30am-5:00pm ET


Cruise Rewards

Freestyle Cruise Rewards Deposits can be purchased onboard and with that deposit you will receive a $100 onboard credit. Contact one of our personal cruise consultants if you have any questions about how to redeem your Cruise Reward or Bonus Reward coupon.

Phone
1.866.234.7352
Mailing Address
7300 East Hampton Ave.
Mesa, AZ 85209
Hours of Operation
Mon - Fri 9am - 5pm EST


Customer Relations/Lost and Found (Post-Cruise)

All correspondence should include the guest's name (first and last), name of ship and sailing date, as well as a contact address and telephone number. Standard Response time is 10 business days from receipt.

Phone
1.866.625.1164
Mailing Address
NCL Customer Relations/Lost and Found
7665 Corporate Center Drive
Miami, Florida 33126
Hours of Operation
Mon-Fri: 9am - 5:30pm ET


Documentation

Please contact reservations

Phone
1.866.625.1166
Mailing Address
7665 Corporate Center Drive
Miami, Florida 33126


External Systems Support (Automation Support)

Phone
1.866.625.1160
Email
Mailing Address
7665 Corporate Center Drive
Miami, Florida 33126
Hours of Operation
Mon-Fri: 9am - 8pm ET
Sat, Sun: 9am - 5pm ET


Flight Assistance Hotline

If your flight is changed or a weather-related delay leaves you stuck while you're traveling the first thing you should do is immediately advise an airline representative at the airport that you are a guest of Norwegian Cruise Line, and you are on your way to join our cruise ship. After you learn your new flight arrangements, please contact NCL's Flight Assistance Hotline listed below.

Phone
1.800.456.7179
1.305.468.2029
Mailing Address
7665 Corporate Center Drive
Miami, Florida 33126
Hours of Operation
24/7


Guests with Special Needs

A dedicated special needs coordinator is available to assist guests with special needs, such as wheelchairs, seeing-eye dogs, oxygen, etc.

Email
Mailing Address
7665 Corporate Center Drive
Miami, Florida 33126
Hours of Operation
Mon-Fri: 9am - 5pm ET


Hotels

(Please contact individual reservations)



Individual Reservations (Pre-Cruise)

New Reservations, Gift Orders, Payments, General Questions, Documentation Needs

Phone
1.866.234.0292
Mailing Address
7665 Corporate Center Drive
Miami, Florida 33126
Hours of Operation
Mon-Fri: 8am - Midnight ET
Sat, Sun: 9am - 9pm ET


International Travel Partners / General Sales Agents

Click here to view General Sales Agent contact info for the Caribbean, Bermuda and Latin America.

Latitudes - Loyalty Program

Our Representatives would be happy to help you with the following:

  • Look up your Latitudes number
  • Let you know what Latitudes tier you are in
  • Advise you about your Latitudes member benefits
  • Update your contact information
Phone
1.866.234.0292
Mailing Address
U.S. & CANADA Latitudes Customer Service
P.O. Box 026071
Miami, FL 33102-9075
Hours of Operation
Mon-Fri: 8am - 10:30pm ET
Sat, Sun: 9am - 9pm ET


Media Relations

Download High Resolution Photography and Logos at: www.ncl.com/pressroom

Phone
1.305.436.4713
Email
Mailing Address
NCL Public Relations Department,
7665 Corporate Center Drive
Miami, FL 33126
Hours of Operation
Mon-Fri: 8:30am - 5pm ET


Premium Air (Customized Air Arrangements)

Bookings must have deposit on them for Premium Air quote. Please provide specific airlines and flight numbers desired. Allow 48 hours for response.

Phone
1.866.625.1163
Email
Mailing Address
7665 Corporate Center Drive
Miami, Florida 33126
Hours of Operation
Mon-Fri: 9am - 5:30 pm ET


Shore Excursions

Phone
1.866.625.1167
Mailing Address
7665 Corporate Center Drive
Miami, Florida 33126
Hours of Operation
M-F 8am-8pm ET
Sat/Sun 10am-6pm ET


Travel Protection

Contact BerkelyCare
www.travelclaim.com

Phone
1.800.722.5672
1.516.342.2500
Mailing Address
BerkelyCare
P.O. Box 9022
Jericho, NY 11753
Hours of Operation
8 AM - 10 PM, Monday - Friday
9 AM - 5 PM, Saturday


Wedding Packages

Contact The Wedding Experience

Phone
1.800.392.3472
Email
Mailing Address
2600 S.W. 3rd Ave. Ste. 200
Miami, FL 33129